Return policy
Orders placed before 5 pm will be processed on the same day.
Delivery timelines - We presently deliver products within 5 - 7 days from the day order is placed. Raise your request for your returns and exchange to our Customer Support Center through email: epicscraftmadurai@gmail.com or through mobile: +91 9843843893 with the reason and the pictures of the products.
The Returns and Exchange Policy applies.
Please refer to the Returns and Exchange Policy.
In case the articles received are not as expected/ordered/damaged provide the feedback to our Customer Support Center through email: epicscraftmadurai@gmail.com or mobile: +91 9843843893.
The product to be returned or exchanged has to be sent back through courier by the customers end to our factory address:
EPICS C R A F T, No.2/280, Solankuruni Main Road, Solankuruni, Madurai – 625022, Tamilnadu, India within 5 days from the date customers have received the particular product.
The exchange process will be processed by the Customer Support Center within 7 days from the day the products are received by us from you.
The refund will be processed by the Customer Support Center within 15 days from the day the products are received by us from you.
The charges for the delivery or the returns/exchange of the articles have to be agreed and paid at the time of the checkout and during respective process.